Accessibility Statement for Forest Gate House Clearance

This Accessibility Statement describes how Forest Gate House Clearance and related Forest Gate house clearance teams work to make our services usable for people of all abilities. We recognise the importance of inclusive removal and clearance support and aim to meet recognised accessibility standards. This statement explains our approach to accessibility, the measures we take to support assistive technologies such as screen readers, and how we ensure keyboard navigation is supported across our materials and communications.

We follow WCAG 2.1 AA compliance as our baseline for digital content and design where applicable, while also applying accessible practices to in-person interactions for house clearance in Forest Gate and surrounding areas. Our accessibility program includes staff training, accessible documentation, and regular reviews. We use clear layouts, readable fonts, and consistent structure to help users who rely on screen-reader support and other assistive tools.

In the spirit of continual improvement, we assess pages, forms and communications for compatibility with common assistive technologies. On-site, our teams provide alternative formats and verbal descriptions when items are being assessed for removal or recycling, ensuring that those needing additional support during a house clearance Forest Gate appointment are accommodated. We also make efforts to include alternative text and semantic markup in digital resources so that a screen-reader can convey information accurately.

Our practices include a focus on keyboard navigation and non-mouse interactions: where online booking or information is provided, we ensure that forms and interactive elements are reachable and operable using only the keyboard. This matters for people who cannot use a pointing device when arranging a Forest Gate clearance service. We also ensure visible focus indicators and logical tab order so navigation is predictable.

Key accessibility features and ongoing commitments include:

• WCAG 2.1 AA alignment for text contrast, navigable structure, and form accessibility;
• Screen-reader support through semantic headings, alternative text and ARIA landmarks where necessary;
• Keyboard navigation compliance for all interactive components related to scheduling, quotes and documentation;
• Training for clearance staff on inclusive communication and reasonable adjustments during house clearances;
• Provision of accessible materials on request and clear signposting to alternative formats.

We pay attention to practical aspects of physical house clearance in Forest Gate: ensuring safe, unobstructed access routes where possible, and offering verbal explanations and extra assistance for customers with sensory or mobility impairments. Our teams aim to be responsive and flexible, adapting the clearance process to an individual's needs while maintaining safety and efficiency.

If you encounter accessibility barriers when interacting with our resources or services, please let us know so we can remedy the issue. For accessibility requests we will respond in a timely manner and offer alternatives such as printed documents, large-print summaries, or spoken briefings during assessments. Please reference this Accessibility Statement when making a request so we can prioritise your needs.

Limitations and ongoing work: We are continually improving our accessibility practices. Some legacy documents or older communications linked to house clearance Forest Gate projects may not fully meet our current standards, but we have a planned remediation schedule and welcome reports of specific issues. We review our processes regularly and update staff training and digital assets to reflect best practices.

Statement revision: This statement will be reviewed periodically to ensure it remains accurate and reflects changes in accessibility standards and our operations. We welcome input from users and organisations focused on accessibility so that our Forest Gate clearance services become more inclusive over time. Thank you for reading our Accessibility Statement and for helping us build a more accessible service for everyone.