Terms and Conditions - Forestgate House Clearance
Welcome to Forestgate House Clearance. By using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before engaging with us.
1. Services Provided
Forestgate House Clearance offers comprehensive house clearance services, including but not limited to the removal of furniture, appliances, and other household items. Our services are designed to cater to residential and commercial needs, ensuring efficient and respectful clearance.
1.1 Scope of Work
- Residential Clearance: Clearing out homes, apartments, and other residential properties.
- Commercial Clearance: Services tailored for offices, retail spaces, and other commercial establishments.
- Special Item Handling: Removal and disposal of items that require special handling, such as electronics and hazardous materials.
2. Booking and Appointments
To schedule a house clearance, customers must contact us through our designated channels. We strive to accommodate your preferred dates and times, subject to availability.
2.1 Confirmation
Once a booking is made, a confirmation will be sent to the customer detailing the date, time, and scope of services agreed upon.
3. Pricing and Payment
Our pricing is competitive and based on the volume of items to be cleared, the complexity of the job, and any special requirements.
3.1 Payment Terms
- Deposit: A deposit may be required at the time of booking to secure the appointment.
- Final Payment: The remaining balance is due upon completion of the clearance.
- Accepted Methods: We accept various payment methods, including cash, credit cards, and bank transfers.
4. Cancellation Policy
Customers may cancel or reschedule their appointments by providing at least 48 hours' notice. Cancellations made within 48 hours may incur a cancellation fee.
4.1 Refunds
Deposits may be refundable up to a certain period before the scheduled appointment. Specific refund terms are outlined in the booking confirmation.
5. Customer Responsibilities
Customers are responsible for ensuring that:
- The premises are accessible for the clearance team.
- Any items to be cleared are identifiable and categorized if special handling is required.
- Presence during the clearance is not mandatory but can facilitate the process.
5.1 Prohibited Items
Forestgate House Clearance will not remove items that are illegal, extremely hazardous, or require specialized disposal not covered in our services. Examples include:
- Explosives and flammable materials.
- Medical waste.
- Confidential documents.
6. Liability
While we take utmost care in handling your belongings, Forestgate House Clearance is not liable for:
- Damage to items beyond our control.
- Pre-existing conditions of the property.
- Items not listed or communicated prior to the clearance.
6.1 Insurance
We maintain appropriate insurance coverage to protect against accidental damage during the clearance process.
7. Privacy Policy
Your privacy is important to us. Any personal information collected during the booking process is used solely for service-related purposes and is not shared with third parties without your consent.
7.1 Data Protection
We comply with relevant data protection regulations to ensure the security and confidentiality of your information.
8. Changes to Terms and Conditions
Forestgate House Clearance reserves the right to modify these terms and conditions at any time. Any changes will be communicated to customers through appropriate channels.
8.1 Acceptance of Changes
Continued use of our services after any modifications constitutes acceptance of the new terms and conditions.
9. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction in which Forestgate House Clearance operates.
9.1 Dispute Resolution
Any disputes arising from the use of our services shall be subject to the exclusive jurisdiction of the courts in our operating area.
10. Contact Information
For any queries or concerns regarding our terms and conditions, please reach out to our customer service team through the designated communication channels.
Thank you for choosing Forestgate House Clearance. We are committed to providing you with exceptional service.