Privacy Policy - Forestgate House Clearance

Welcome to Forestgate House Clearance. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage our services.

Information We Collect

At Forestgate House Clearance, we collect several types of information to provide and improve our services to you.

Personal Information

Contact Details: Name, address, phone number, and email address.
Identification Information: Government-issued ID, such as a passport or driver’s license.
Payment Information: Credit card details or other payment methods.

Non-Personal Information

Usage Data: Information about how you use our website and services.
Technical Data: IP address, browser type, and device information.

How We Use Your Information

We use the collected information for various purposes, including:

Service Delivery: To provide and manage our house clearance services.
Communication: To respond to your inquiries and send you updates.
Improvement: To enhance our services based on your feedback.
Compliance: To comply with legal obligations and protect our rights.

Data Protection

Your data security is paramount to us. We implement a variety of security measures to maintain the safety of your personal information:

Encryption: Sensitive data is encrypted during transmission and storage.
Access Control: Only authorized personnel have access to your information.
Regular Audits: We conduct regular security audits to identify and mitigate potential vulnerabilities.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following situations:

Service Providers: Trusted third parties who assist us in operating our business and services.
Legal Requirements: When required by law or to protect our rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets.

Your Rights

You have the following rights regarding your personal information:

Access: You can request access to the personal information we hold about you.
Correction: You can request corrections to any inaccurate or incomplete information.
Deletion: You can request the deletion of your personal information, subject to certain conditions.
Objection: You can object to the processing of your personal information.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand your preferences and customize our content accordingly.

Session Cookies: Temporarily stored and deleted when you close your browser.
Persistent Cookies: Remain on your device for a set period or until you delete them.
Third-Party Cookies: Provided by external partners to analyze website traffic and user behavior.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Children's Privacy

Our services are not directed towards individuals under the age of 18. We do not knowingly collect personal information from children.

International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. We ensure that appropriate safeguards are in place to protect your data during such transfers.

Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. It is advised to review this Privacy Policy periodically for any updates.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

Consent: You have given explicit consent for certain processing activities.
Contract: Processing is necessary for the performance of a contract with you.
Legal Obligation: Processing is required to comply with legal obligations.
Legitimate Interests: Processing is necessary for our legitimate business interests.

Data Breach Notification

In the unlikely event of a data breach, we will notify you and the appropriate regulatory authorities as required by law.

Your Consent

By using our services, you consent to the terms outlined in this Privacy Policy.

Feedback and Questions

If you have any questions or feedback regarding our Privacy Policy, please feel free to reach out to us through the designated channels on our website.